Questions we often get asked about our Ratten Garden Furniture Sets
We sell a wide range of stylish Rattan Garden furniture sets, from large outdoor dining sets to small corner sofa sets which are ideal for the smaller garden where you don’t want to compromise on design and style.
Our Rattan furniture ranges are made from poly-rattan (PU) wrapped around a powder-coated steel alloy frame. Poly-rattan is designed to withstand our climate, being waterproof, so it doesn’t need to be brought inside in periods of bad weather and the powder-coated frame provides rust-proofing. The cushions are made of a poly-cotton blend. Because our furniture is weatherproof, this means you can leave it outside during the Winter months, thus saving on the problem of finding somewhere to store it in the bad weather (we do however, recommend that you bring the cushions inside).
Please find a list of our most commonly asked questions about our rattan garden furniture ranges. We hope this helps, but if you have any questions not covered by this page, please call us on 01425837803 or email us at email@example.com and we’ll be happy to help.
Do you sell weather covers/do I need a weather cover?
We don’t sell weather covers currently. The furniture is designed to withstand the British weather all year round, so they don’t actually need to be covered – we’d only recommend weather covers to keep off garden debris. The cushions will need to be stored somewhere dry whether you have the weather cover or not (most covers don’t allow the cushions to breathe).
What is your furniture made of?
All our furniture is made from poly-rattan (PU) wrapped around a powder-coated steel alloy frame. Poly-rattan is designed to withstand our climate, being waterproof, so it doesn’t need to be brought inside in periods of bad weather and the powder-coated frame provides rust-proofing. The cushions are made of a poly-cotton blend.
Is this water-proof/can it be left outside?
Yes, the furniture itself can be left outside all year round – the frames are treated with a zinc powder-coat to ensure rust-proofing. The cushions are only shower-resistant, so we’d recommend bringing them inside overnight and in heavy periods of rain (even if you have a weather cover for the set, we’d still recommend cushions are brought inside/stored somewhere dry).
Are the cushions included with the set? Can I mix and match cushions?
Yes, the cushions pictured with the set are included in the price. Unfortunately, we’re not able to mix and match cushions. The cushions pictured with a particular set are the only ones available for that model.
Can I buy part of a set/can I buy extras?
We can’t split sets unfortunately – they come in the configurations advertised. Unfortunately, we’re also unable to provide extras as our chairs/footstools etc .come as part of the set.
Is the rattan a uniform colour?
Every effort is taken to ensure that the rattan matches perfectly within a range; however as this is a hand-woven, dyed product some variation may be present.
Do you have a care guide?
Yes, please download the furniture care guide here
Can I get a parasol with the set?
We don’t sell parasols but the tables for our dining sets (6 seater round and rectangular tables) come with a pre-made hole and plastic protector ready for a parasol to be added. Please note that the dining tables that come with our sofa sets do not include this.
Will there be assembly instructions?
They’re not included in the boxes, but you can download the assembly instructions here.
How do I report a problem with my furniture?
You would need to provide photos of any damages/faults on the furniture for us to have a look at and assess. Please send these through to firstname.lastname@example.org and we’ll aim to get back to you within 24 hours with a resolution.
What are your opening hours?
Our on-line store is open 24/7, however if you want to talk to a member of our sales team or customer advisor our opening hours are 9am – 5pm Monday to Friday.
Do you have a showroom?
We don’t have a showroom unfortunately. We are an online shop which means the savings on having a showroom are passed directly to our customers. You can contact one of our team directly on 01425 837803 during working hours to discuss any questions you have or email us at email@example.com
Is there a guarantee with my furniture?
Yes, there is a year’s manufacturer’s warranty. Cushions are not included within the warranty as they’re subject to fair usage.
How long will it take you to respond to my email?
We aim to respond to emails within 24 hours of receipt.
How do I contact you?
You can give us a ring on 01425837803 between 9am and 5pm (Monday – Friday) or email us at: firstname.lastname@example.org or use the form below to contact us with any questions. You can also connect with us on Facebook or Twitter